e-Business brings in single seamless integration of Onsite and Offshore locations into its engagement model. Our unblemished engagement model affords to leverage capacity, enhance capabilities, offer competitive pricing, and augment competency to improve delivery and predictability and achieve total customer satisfaction through cost effective way to lower risk and improve productivity. Our engagement model offers
e-Business fully outsourced engagement model enables to align with each functional area of client business and shoulder the operational responsibility of delivering that solution seamlessly and cost-effectively. Our consultative approach throughout the engagement ensures that client business objectives are fully realized.This model enables the client:
- Improved organizational flexibility enabling to concentrate on core business
- Increase in profit through substantial cost savings
- Exceptional customer management and improved business insight
Under this model e-Business offers its clients the initiation to build a shared services or outsourced center, manage it to fully operational, and transfer it to client business seamlessly over a fixed time period.
During the ‘Build phase’ we mobilize our sources to set up the technology and systems infrastructure and staff for the shared services or outsourced center by leveraging our best model in the specified areas.
During the 'Operate' phase we will set up the operating guidelines and organizational hierarchy according to the nature and scope of the program and clients requirements and to ensure the management of operations meet the desired scope.
During the 'Transfer' phase we ensure the smooth transfer of the operations to client’s team, seamless transfer is assured through engagement of an effective knowledge transfer protocol. Backup support after transfer is made available for a fixed term.
Hybrid model is a combination of fully outsourcing initiative and Build-Transfer engagement tailored to the specialized needs of the Client. The benefit of the approach is the ability to mix and match the best from two engagements. Hybrid engagement model is undertaken for complicated processes with longer time durationto ensure maximum value for the client.