Business process outsourcing is a primary subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. BPO is typically categorized into back office outsourcing – which includes internal business functions such as human resources or finance and accounting, and front office outsourcing – which includes customer-related services such as contact center services.

The BPO will assist a company to increase its flexibility in resource management and reduced response times. The company will be able focus on its core competencies as its key personnel will released from performing non-core or administrative processes and can invest more time and energy in building the firm’s core businesses.